Frequently Asked Questions
If you can't find the answers to your specific questions, type in the search bar or visit NovoEd's help desk: http://help.novoed.com/hc/en-us
IDEO U Basics
Course Schedule
- Are IDEO U Courses Fully Online? Are There Any In-Person Courses?
- What Is a Typical Course Schedule and Structure?
- Does My Time Zone Matter?
- What Languages Are IDEO U Courses Offered In?
- What Happens if I Can’t Complete a Course Before It Ends?
- Where Can I Find a Course Calendar With Future Course Dates?
Certificates
- How Do I Access My Past Certificates?
- What are IDEO U Certificate Programs?
- How to Earn Your IDEO U Certificate of Completion
- How Do I Share My Certificate on LinkedIn?
- How Do I Change My Name on My Certificate?
- Why Wasn’t I Granted a Certificate? Or Why Don’t I See One?
Enrollment
Team Learning
In-Course Support
- How to Update Account Basics (Name, Email, & Password)
- NovoEd's Mobile App
- Community Conversations
- Learning Circles
- When Are My Assignments Due?
- When Will I Get To Talk To/Connect With the Course Instructors?
Tech Support
- System Status Updates
- What Are the Technical Requirements for Accessing My Course?
- How Do I Access My Course?
- How Do I Reset My Password?
- What Is the NovoEd Platform and How Do I Get Started Using It?
- I’m Having Problems Viewing Videos or Accessing Content. What Do I Do?
Payment
- What is the IDEO U Refund Policy?
- What Currency Are Course Prices Listed In?
- Will I Need To Pay Taxes on My Course Purchase?
- Does IDEO U Offer Discounts?
- How Can I Get a Receipt or Invoice for My Purchase?
- Do You Offer Grants or Scholarships?